Refund and Returns Policy

Our Commitment: At Mimosa Wines, we want you to be completely satisfied with your purchase. We offer a 14-day return policy for unopened and undamaged wines.

Eligible Items for Return:

  • Unopened bottles of wine in their original packaging.
  • Damaged or defective wines (please contact us immediately).

Ineligible Items for Return:

  • Opened bottles of wine (due to the perishable nature of the product).
  • Items purchased more than 14 days ago.
  • Gift cards.

To Initiate a Return:

  1. Contact our customer support team at within 14 days of receiving your order.
  2. Provide your order number and reason for return.
  3. Our team will provide you with further instructions on how to return your unopened and undamaged wine.

Return Shipping:

  • You are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service with insurance for your protection.
  • Mimosa Wines is not liable for lost or damaged return packages.


  • Once we receive and inspect your returned wine, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within 5 business days.
  • Shipping costs will be deducted from the refund amount.


We currently do not offer exchanges for wine purchases. If you received a damaged or defective item, please contact us for a full refund.


  • If the wine was marked as a gift when purchased, the recipient will receive a gift certificate for the value of the returned item.
  • If the wine wasn’t marked as a gift, the refund will be issued to the original purchaser.

Late or Missing Refunds:

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale Items:

Only regular priced items may be refunded. Sale items cannot be refunded.


Please don’t hesitate to contact our customer support team at for any questions regarding our refund and return policy.

Changes to this Policy:

We reserve the right to modify this policy at any time. We will notify you of any changes by posting the revised policy on our website.

Last Updated: 01 June 2024